Policies & Services

 

At Quitiz, we believe in providing a seamless and trustworthy shopping experience. Below, you'll find all the details about our policies and the services we offer to ensure customer satisfaction.

🛍 Shopping Policies

1️⃣ Order & Payment

 

✔️ We accept credit/debit cards, UPI, net banking, and wallets for secure transactions.

✔️ Once an order is placed, you will receive a confirmation email & call for your order details.

2️⃣ Shipping & Delivery

✔️ Processing Time: Orders are typically processed within 2-5 business days.

✔️ Delivery Time: Standard delivery takes 6-10 business days, while express shipping (if available) may take 4-6 days.

✔️ You will receive a tracking link once your order is dispatched.

3️⃣ Returns & Refunds Policy

✔️ We strive to deliver high-quality products, but in case you receive a damaged, defective, or incorrect item, we are happy to assist with a return or replacement.

📌 Important Return Guidelines: Returns Center

 

4️⃣ Cancellations & Modifications

Orders can only be canceled within 12 hours of purchase.

Any modifications to orders should be requested within 12 hours of purchase at info@quitiz.com.

📲 WhatsApp Confirmation for Customised Products

For all personalised or customised products, we will send you a preview for confirmation via WhatsApp or email before proceeding with printing and production. Please respond within 12 hours to approve the design. If we do not receive a response, production will continue as per the provided details, and cancellations will no longer be possible.

🔹 Services We Offer

1️⃣ Customisation & Personalisation

✔️ We specialize in engraved, laser-cut, and acrylic MDF products customized to your preferences.

✔️ Add names, messages, or designs to create unique gifts.

2️⃣ Corporate & Bulk Orders

✔️ We provide bulk gifting solutions for businesses, weddings, and events.

✔️ Custom branding options available for corporate gifts & office décor.

✔️ Contact us at info@quitiz.com for bulk pricing.

3️⃣ Gift Wrapping & Special Packaging

✔️ Beautiful gift wrap options available for all products.

✔️ Add a personalised message to your order at checkout.

4️⃣ Customer Support

✔️ Live Chat & Email Support: Available Monday to Saturday, 10 AM – 7 PM.

✔️ WhatsApp Support: Reach us for quick assistance at +91 88 7404 7404.