Returns Center

 

Returns Center – Hassle-Free Returns!

We aim to provide a smooth and easy return process for all eligible products. If you’re not satisfied with your purchase or received a damaged/defective item, we are here to help!

 

 

📌 Return Eligibility

✅ Products – Non-returnable, unless damaged or defective.

✅ Damaged/Defective Items – Must be reported with a video recording of the unboxing within 24 hours of delivery.

📦 Standard Product Returns

✅ Return Window: You can request a return within 7 days of receiving your order.

✅ Condition: The product must be:

Unused & Unworn (if applicable)

Undamaged and in its original packaging

Include all tags, manuals, accessories, and free gifts (if any)

🔹 Returns are NOT accepted if:

❌ The product is used, washed, or altered.

❌ The product is returned without original packaging & tags.

❌ It is a non-returnable item (see below).

 

🎨 Customized & Personalized Products

🔹 Important: Products that are customized, engraved, monogrammed, or made-to-order CANNOT be returned unless:

✅ There is a manufacturing defect

✅ The product was delivered damaged

📲 WhatsApp Confirmation: For personalized orders, we send a preview for approval before production. Once confirmed, no changes or cancellations can be made.

 

 

🎥 How to Request a Return?

 

If your product arrives damaged, defective, or different from what you ordered, please report it within 24 hours of delivery with a video recording as proof.

 

1️⃣  Start Recording Before Opening the Package – The package must be sealed when you start. 

2️⃣  Record a Video – Start recording before opening the package, showing the damage/defect.

3️⃣  Capture the Order Label & Packaging – Ensure the shipping label is visible. 

4️⃣  Submit a Request – Email us at info@quitiz.com with:

Order ID

Video proof of damage/defect

Product photos (if applicable)

5️⃣  Return Approval – Once verified, we will initiate the return process.

⚠️ Note: Without a proper unboxing video, we may not be able to process returns for damaged products.

 

🚚 Return Shipping Costs

 

✔️ If the return is due to an error on our part (damaged/incorrect item), we will cover the return shipping.

✔️ For other returns, the customer is responsible for return shipping costs.

 

⏳ Refund & Replacement Process

✔️ Approved returns are eligible for a replacement or refund based on product availability.

✔️ Refunds will be processed within 7-10 business days after receiving the returned item.

Refunds will be credited to the original payment method (Bank Transfer, UPI, or Credit/Debit Card).

🛑 Non-Returnable & Non-Refundable Items

🚫 The following items CANNOT be returned or refunded:

❌ Customized & Personalized Products (unless damaged/defective)

❌ Gift Cards & Vouchers

❌ Final Sale/Clearance Items

❌ Used or Damaged Products

 

🚀 Need Help?

📧 Email: info@quitiz.com with Subject : "Return : <Your Order Id>"

           📞  Call:  +91 88 7404 7404 , 88 7434 7434

            WhatsApp: +91 88 7404 7404

 

Enjoy a hassle-free return experience with Quitiz! 

Note: Product is eligible for return only if it is marked as returnable. Please refer to the product description for detailed return eligibility.