Grievances 

At Quitiz, we prioritize customer satisfaction and are committed to resolving any concerns or complaints in a fair and transparent manner. If you have a grievance, we encourage you to reach out to us, and we will work towards a swift resolution.

📝 How to File a Complaint?

If you have a complaint regarding our products, services, or policies, please follow these steps:

1️⃣ Contact Customer Support

📧 Email us at support@quitiz.com with subject : Grievance <your grievance>

📞 Call us at +91 XXXXX XXXXX (Mon-Sat, 10 AM - 7 PM)

2️⃣ Provide Details

➤ Order ID (if applicable)

➤ Description of the issue

➤ Photos/videos (for product-related complaints)

3️⃣ Resolution Process

✅ We will acknowledge your complaint within 24 hours.

✅ Our team will investigate and provide a resolution within 5-7 business days.

✅ For refunds, replacements, or service-related issues, you will be updated on the next steps.

💡 Escalation Matrix

If your issue remains unresolved, you can escalate it further:

📩 Level 1: Email our Senior Support Team at escalations@quitiz.com

📩 Level 2: Contact our Grievance Officer at grievance@quitiz.com

🔹 Grievance Officer: Prabhat Sharma

🔹 Response Time: Within 7 working days

📜 Customer Rights & Responsibilities

✔️ We ensure fair and unbiased grievance handling.

✔️ All complaints will be treated with utmost confidentiality.

✔️ Customers are expected to provide accurate information for effective resolution.

✔️ Abusive language, false claims, or fraudulent complaints may lead to action.

Your satisfaction is our priority, and we appreciate your patience while we work towards resolving your concerns. 💙