Grievances 

At Quitiz, we prioritise customer satisfaction and are committed to resolving any concerns or complaints in a fair and transparent manner. If you have a grievance, we encourage you to reach out to us, and we will work towards a swift resolution.

 

 

📝 How to File a Complaint?

If you have a complaint regarding our products, services, or policies, please follow these steps:

 

1️⃣ Contact Customer Support

📧 Email us at info@quitiz.com with Subject : Grievance <your grievance>

📞 Call us at +91 88 7434 7434 , 88 7404 7404 (Mon-Sat, 10 AM - 7 PM)

2️⃣ Provide Details

➤ Order ID (if applicable)

➤ Description of the issue

➤ Photos/videos (for product-related complaints)

3️⃣ Resolution Process

✅ We will acknowledge your complaint within 24 - 48 hours.

✅ Our team will investigate and provide a resolution within 5-7 business days.

✅ For refunds, replacements, or service-related issues, you will be updated on the next steps.

💡 Escalation Matrix

If your issue remains unresolved, you can escalate it further:

📩 Level 1: Email our Senior Support Team at info@quitiz.com   with Subject : Grievance Severity P2 <Your Grievance>

 

📩 Level 2: Contact our Grievance Officer at info@quitiz.com with Subject : Grievance Severity P1 <Your Grievance>

🔹 Grievance Officer: Bhumika Saluja

🔹 Response Time: Within 7 working days

📜 Customer Rights & Responsibilities

✔️ We ensure fair and unbiased grievance handling.

✔️ All complaints will be treated with utmost confidentiality.

✔️ Customers are expected to provide accurate information for effective resolution.

✔️ Abusive language, false claims, or fraudulent complaints may lead to action.

 

 

Your satisfaction is our priority, and we appreciate your patience while we work towards resolving your concerns. 💚