How can we help you?
Returns are free for orders shipped within the India. We include a UPS return label in every package which is at no cost to use.
Follow the steps below for a seamless returns process:
- - Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
- - Attach your UPS return label to the outside of the package. There is no cost to use this label.
- - Please make note of your tracking number so that you are able to track it on its way back to us.
You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
At Quitiz Enterprises, we offer a range of shipping options to ensure your personalized gifts reach you on time. Our standard shipping typically takes 7-8 business days, while expedited shipping is available for quicker delivery. Delivery times may vary depending on the complexity of customization and production requirements. For more precise delivery estimates, please refer to the individual product pages or contact our customer service team for assistance.
No, we are not offer international shipping for our personalized items and gifts, we are only delivery to locations within India. Our shipping services cover various regions across the country, ensuring your customized gifts reach your loved ones wherever they may be. Please note that delivery times may vary depending on the destination within India. For more information on domestic shipping options and rates, please contact our customer service team.
Once your order has been shipped, you will receive a tracking number via email or SMS notification. You can use this tracking number to monitor the status of your shipment and its estimated delivery date. Simply visit our website or the designated courier's website and enter your tracking number in the provided tracking tool. If you encounter any issues or need assistance with tracking your order, please don't hesitate to contact our customer service team for further support.
While we strive to accommodate shipping requests to various locations, there may be certain restrictions or limitations based on factors such as product type, destination country, or local regulations. Some personalized items may have specific shipping requirements or limitations due to their nature. Additionally, certain regions may have restricted delivery options or require additional documentation for customs clearance. For more information on shipping restrictions or limitations, please refer to our shipping policies or contact our customer service team for assistance.
The shipping cost for your order may vary depending on factors such as the weight of the package, the shipping destination, and the selected shipping method. To determine the shipping cost for your specific order, simply proceed to the checkout page and enter your delivery address. The shipping cost will be calculated and displayed before you finalize your purchase. If you have any questions or need assistance with shipping costs, please feel free to reach out to our customer service team for further clarification.
We accept a variety of payment methods to provide convenience and flexibility for our customers. These include major credit cards such as Visa, MasterCard, and American Express, as well as debit cards issued by leading banks. Additionally, we may also offer alternative payment options such as digital wallets, UPI, or cash on delivery (COD) for select orders. For more information on the specific payment methods accepted for your order, please refer to the checkout page or contact our customer service team for assistance.
Yes, it is safe to use your credit card on our website. We take the security of our customers' personal and financial information very seriously and have implemented robust security measures to protect your data. Our website utilizes encryption technology to secure all transactions and ensure that your credit card details are transmitted securely over the internet. Additionally, we comply with industry-standard security protocols and undergo regular security audits to maintain the highest level of data protection. You can shop with confidence knowing that your information is safe with us.
While we strive to offer a seamless and convenient payment experience for our customers, there may be certain additional fees or charges associated with using certain payment methods. These fees may vary depending on factors such as the payment provider, currency conversion rates, or transaction processing fees. For example, some credit card companies may impose foreign transaction fees for international orders, while digital wallets may have their own fee structures. We recommend reviewing the terms and conditions of your chosen payment method or contacting our customer service team for more information on any potential fees or charges.
Yes, we offer the option for customers to securely save their payment information for future purchases, providing added convenience for repeat orders. When making a purchase on our website, you may have the opportunity to opt-in to save your payment details securely for future transactions. This allows you to expedite the checkout process for subsequent orders without having to re-enter your payment information each time. Rest assured that we prioritize the security of your stored payment information and adhere to strict data protection standards to safeguard your personal and financial details.
Yes, we may offer discounts or promotions for specific payment methods as part of our ongoing promotions and special offers. These discounts or promotions may vary and could include incentives such as cashback rewards, discount codes, or special offers for using certain payment methods. We recommend checking our website or subscribing to our newsletter to stay updated on the latest promotions and discounts available for specific payment methods. Additionally, feel free to contact our customer service team for more information on any current offers or promotions.
Placing an order with us is easy and convenient. Simply browse our website to explore our range of gifts and personalized items. Once you've found the perfect product, click on the item to view more details and customization options. Select your desired options, such as size, color, and personalization details, then add the item to your shopping cart. When you're ready to complete your purchase, proceed to the checkout page. Here, you'll be prompted to enter your shipping information, select a payment method, and review your order before finalizing the purchase. Once your order is confirmed, you'll receive an email confirmation with your order details.
We understand that plans may change, and you may need to modify or cancel your order after it has been placed. If you need to make any changes or cancel your order, please contact our customer service team as soon as possible. While we'll do our best to accommodate your request, please note that once an order has been processed and entered production, modifications or cancellations may not be possible. However, we'll work with you to find the best solution and ensure your satisfaction. Please review our cancellation and modification policies for more information.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your personalized item or gift, we offer a 14-15 day return policy. To initiate a return, please contact our customer service team within 2 days of receiving your order to request a return authorization. Please note that certain personalized items may be ineligible for return due to their customized nature. For more information on our return policy and eligibility criteria, please refer to our Returns and Exchanges page or contact our customer service team for assistance.
"To initiate a return or exchange, please follow these steps: Contact our customer service team: Reach out to our customer service team via email or phone to request a return authorization. Be sure to provide your order number and reason for the return or exchange. Receive return instructions: Once your return request is approved, our team will provide you with instructions on how to return the item. This may include packaging instructions, return shipping details, and any required documentation. Package the item: Carefully package the item in its original packaging, including any accessories or documentation, and ensure it is securely sealed. Ship the item: Follow the provided instructions to ship the item back to us using a trackable shipping method. Be sure to include the return authorization number on the package. Await processing: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. We will then process your refund or exchange according to our return policy. If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team for further assistance."
Once we receive your returned items and they are inspected and approved for a refund, we will process your refund within 14-15 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. Typically, refunds are credited back to the original payment method used for the purchase. Please note that it may take an additional few days for the refund to appear in your account statement. If you have any questions or concerns regarding your refund, please feel free to contact our customer service team for assistance.