Hard Rock Mugs

Quitiz is dedicated to providing exceptional service to our valued customers. We understand the importance of a seamless shopping experience, which is why we have carefully crafted our shipping, return, and exchange policies to ensure your satisfaction.

Shipping

We offer worldwide shipping to bring our unique and charming mugs to customers all around the globe. Our dedicated team works diligently to process and ship your order as quickly as possible.

Shipping times may vary depending on your location. Please allow 1-3 business days for order processing. Once your order has been shipped, you will receive a confirmation email with tracking information.

If you have any questions or concerns regarding your shipment, please don't hesitate to contact our friendly customer support team. We are here to assist you every step of the way.

Returns

We want you to be completely satisfied with your purchase from Quitiz. If for any reason you are not happy with your order, we offer a hassle-free return policy.

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include the receipt or proof of purchase.

To initiate a return, please contact our customer support team at quitiz.enterprises@gmail.com. They will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

Please keep in mind that certain items are non-returnable, such as perishable goods, custom products, and personal care items. If you have any questions about the eligibility of your item for return, please reach out to our customer support team.

Exchanges

If you wish to exchange your item for a different size, color, or design, we recommend returning the original item and placing a separate order for the desired item. This will ensure the fastest processing and delivery of your new item.

Our customer support team is available to assist you with any questions or concerns regarding exchanges. We are committed to making sure you find the perfect mug that brings joy to your everyday life.

Thank you for choosing Quitiz. We appreciate your trust in our products and services. If you have any further inquiries, please do not hesitate to contact us at quitiz.enterprises@gmail.com or call us at 945 522 6648.